ABOUT PRODUCTS

How long can the cookies be kept for?


The cookies are best eaten within 12 hours or can be stored in the fridge for 3 days but reheated at 150°C for 3-5 minutes before serving. For prolonged storage, the cookies can also be freezed for up to 2 weeks and reheated at 150°C for 5-7 minutes before serving. The sablé cookies are best eaten within 1 month, unopened or stored in airtight container. To be kept in cool & dry place.




Are the cookies halal?


Our cookies use only non-meat based ingredients and there is no alcohol or gelatin used. We do not have the official halal certification but most of our ingredients are in fact from halal certified suppliers. 😊




Are the cookies vegetarian?


Our cookies use only non-meat based ingredients but eggs are added. It depends on how strict the vegetarian diet is.




Are the seasonal items available for purchase?


The seasonal products are created for past occasions and are typically unavailable once they are fully sold.




I'm sending the cookies to multiple friends, can i request for specific way to pack my order?


Yes, of course! You may indicate your preferred on the Cart Checkout Page, under the field "Anything to Add" (right below "Promo Code"). Do note that for delivery, we will most likely pack the items into a bigger box, but separate the cookies based on your request. This is to optimize the delivery size of the order, ensure the cookies are well packed and that there is no extra delivery charges. We will include extra bags for you according to the number of recipients you've indicated.





DELIVERY

Are there any delivery time slots i can choose from?


Yes, there are various delivery time slots that you can choose from on the Cart Checkout page. The timeslots are (1) Standard --- 12pm - 5pm; (2) 2-hour Delivery --- 11am - 1pm; (3) 2-hour Delivery --- 12pm - 2pm; (4) 2-hour Delivery --- 2pm - 4pm; (5) 2-hour Delivery --- 4pm - 6pm; or (6) 2-hour Delivery --- 5pm - 7pm.




How much is delivery?


Standard Delivery from Monday to Saturday: For orders $85 and below, delivery is $10. For orders above $85, delivery is free! The rates stated are for all areas except for fringe locations (eg. Sentosa, Tuas). Our courier charges us based on distance, measured from our store in Queenstown - for convenience sake, we have termed places that are further from us as fringe locations, hope you understand!




Is there self collection option?


Yes! You can select Self Collection option on when you are checking out. We are open for self-collection from Monday to Friday, 12-6pm & Saturday, 12-4pm. You can collect as early as the same day. *Note your order is prepared after the date is arranged with us via WhatsApp (88401330) or Email (hello@folksandstories.com)




Can i send a gift directly to someone else?


Yes, of course! You may use your information under Billing and your recipient's information under Delivery. Do note that we will indicate that the order is sent from the name indicated under Billing information unless requested otherwise.




I'm sending the cookies to multiple friends, can i request for delivery to multiple addresses in one order?


Sorry, currently each order is for one delivery address only! For bulk order of 30 gift sets and above, you may email us directly at hello@folksandstories.com to place your order.





ORDERING

Is there any minimum order?


There is no minimum order required :)




Can i send a gift directly to someone else?


Yes, of course! You may use your information under Billing and your recipient's information under Delivery. Do note that we will indicate that the order is from the name indicated under Billing information unless requested otherwise.




I'm sending the cookies to multiple friends, can i request for specific way to pack my order?


Yes, of course! You may indicate your preferred on the Cart Checkout Page, under the field "Anything to Add" (right below "Promo Code")





CUSTOMISATION

What are the options for customisation?


Customisation of the cookie label with existing cookie flavours is the most popular option. You may add a message onto our cookie label, or even change the entire design of the label to suit your event's theme. Customisation of cookie flavour and label is also possible. Let us know if you have any request for certain dietary options and we will cater to your needs. For more information, please email to jody@folksandstories.com.




What are the charges for customisation of label?


Full customisaion of cookie label is free for purchase of 50 pieces and above of 1 flavour. Below that quantity, it is $25 per artwork/flavour.




What are the charges for customisation of cookie flavour and label?


Price will be quoted based on complexity of desired flavour profile as well as ingredients needed. Minimum order quantity is 100 pieces.





ABOUT US

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CONTACT US

blk 163 stirling rd, #01-1238, singapore 140163

STUDIO

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 © 2019  |  Folks & Stories 

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